Job Title: Branch Manager (1 Position)


JOB PURPOSE: Reporting to the Regional Manager, the role holder will be responsible for growing the assets and liabilities business of the Branch, as per defined budgets and managing costs so as to maximize the profitability of the Branch while handling and overseeing all operational and human resource aspects of the branch.



  • Drive assets and liabilities growth in the branch to be able to meet set work plans and all branch objectives.
  • Drive a sales culture in the Branch for all staff and ensure product training is conducted so staff can ably sell all the Bank products.
  • Regular customer visits and communication to acquire or maintain key relationships.
  • To inculcate a cost awareness culture in the team by setting cost management standards and guidelines and following up to ensure that there is no wastage, monitor all expenses and ensure all costs are within the set budget.
  • To grow the loan portfolio by selling all the bank products as per the set targets and by ensuring that loan applications are processed efficaciously, speedily and in line with set credit guidelines.
  • Grow the agent network and drive the migration of customers to the agent channel.
  • To manage the loan portfolio and recover bad loans to achieve the set NPA and PAR levels.
  • Staff scheduling and planning so as to ensure the continuous availability of quality staff at the branch through effective succession planning, cross training, and leave planning.
  • Lead, coach, train and manage the performance of branch staff. Initiate disciplinary action for disciplinary matters at the branch and escalate cases of gross misconduct as stipulated in policy.
  • Ensure proper leave management and proper succession planning for business continuity.
  • Identify and recommend CSR activities around the Branch local catchment area to improve on the quality of lives of the people in our Communities and also invest in and enhance Brand visibility.
  • Drive a service culture within the Branch and enforce customer experience standards in the Branch, monitor customer satisfaction and ensure prompt resolution of customer complaints.
  • Oversee the overall operations of the branch and ensure that all branch activities comply with the laid down processes and procedures, operating risks are minimized, best practice standards achieved, and the branch attains acceptable audit and risk ratings.
  • Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements.


  • A Bachelor’s Degree.
  • Professional qualification in banking i.e. ACIB, Credit Certification.
  • Strong relationship management and selling skills.
  • Knowledge of the bank’s laid down policies and procedures relating to all areas under control.
  • Knowledge of bank products and services.
  • Knowledge of socio-political and economic dynamics affecting the local market.
  • Knowledge of the code of Banking practice.
  • Knowledge of Branch accounting and transactional procedures, systems, and processes.
  • A Banker with 4 years’ experience and at least 2 years in a supervisory position.
  • Experience in managing a diverse range of people and activities.
  • Ability to communicate clearly and effectively.
  • Good presentation and negotiation skills.
  • People management skills, including Team building, motivation, and team goal plan.
  • Leadership skills.
  • Decision making and problem-solving skills.
  • Analytical skills.
  • Change management skills.

Application Details:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Thursday 6th August 2020 to the email address indicated below:

dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300469

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.



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