dfcu Bank launches revamped Omni-Channel e-banking platform

dfcu Bank customers can now enjoy faster, safer and simpler banking with the revamped e-Banking platform called dfcu QuickBanking.  The e-banking platform first introduced in 2011 has been enhanced to deliver a convenient and seamless experience for customers using Feature phones, Smartphones and the internet.

 

The announcement was made this morning at a press event where the Bank’s Head of Consumer Banking Denis Kibukamusoke reiterated the Bank’s commitment to improving customer experience across all touch points.

 

“We have enhanced our e-Banking platform to provide a great User Experience and ensure an enriched Customer experience for our Retail and Corporate Customers. dfcu QuickBanking is Omni-Channel providing multiple ways for customers to transact through USSD for feature phone users, Online and App for Smart phone users. But more importantly, our new platform is about delivering a seamless and consistent e-Banking experience that focuses less on transactions and more on the customer experience,” says Denis Kibukamusoke.

 

dfcu QuickBanking will enable customers track and manage their account activity; carry out multiple transactions and stay in total control of their bank accounts wherever, whenever across a range of devices including mobile phones, tablets and computers without needing to visit the bank. Customers can access QuickBanking through USSD (*240#), online via https://internet.dfcugroup.com and the dfcu QuickApp which can be downloaded free on both the Google Play and App Store.

 

Kibukamusoke adds: “As technology continuously changes the way we live, banking is also changing. Our customers are more concerned about how they use their time and therefore how banking can be more convenient, faster, safer and simpler. dfcu QuickBanking will deliver exactly that.”

According to the Head, e-Banking, Llyod Busuulwa, safety of the dfcu QuickBanking platform has been enhanced by instituting a One-time password (OTP) for customers transacting online and via dfcuApp. The OTP is valid for only one log-in session or transaction and times out within five minutes. Customers can choose to receive the OTP via SMS or email.

 

During the press announcement, members of the media and other guests were treated to a live demonstration of the functionality of the dfcu QuickBanking platform which promises customers a life uninterrupted by Banking.

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