Head - SACCOs (1 Position)

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Head – SACCOs (1 Position)

Reporting to the Chief Retail Banking Officer, the role holder is responsible for the overall performance of SACCOs segment including sales, balance sheet and profitability. Grow market share and retain existing business by providing a responsive, proactive, proficient and efficient banking service to a portfolio of SACCO clients.

KEY ACCOUNTABILITIES:

Define and execute the strategy and work plan for Saccos in line with the overall Bank’s strategic plan and budget.
Define performance objectives/standards for the Saccos segment team members in line with the Bank’s overall strategy and monitor performance to ensure achievement.
Provide strategic and tactical direction to the Saccos segment to achieve New to Bank business targets.
Monitor market trends and competitor activities to benchmark market best practices and improve dfcu positioning.
Providing strong leadership to the team to execute the set goals and deliver results.
Drive customer centric culture, accountability and ownership of service pledges for execution that meets and exceeds customer expectations.
Continuously monitor the quality of the Saccos portfolio through reviewing of credit reports and focusing the team on the collection of watch accounts.
Enforce the Bank’s policies and procedures within Saccos segment.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

Bachelor’s Degree with Enterprise discipline.
An MBA, related masters or professional banking qualification would be of added advantage.
Credit analysis Certification training.
Advanced Leadership Training.
At least 8 years’ experience in retail banking with a sales background With at least 3 Years at a managerial level.
Computer knowledge especially working spread sheets, power point and word processor.
Good knowledge of the Bank’s products, systems and personal banking goals/objectives.
Industry and business acumen.
Good leadership, Management and Business development skills to effectively plan and develop a cohesive sales strategic direction.
Excellent performance driving & teambuilding skills.
Strong networking and relationship management skills.
Excellent communication skills – both written and oral (Presentation and Public speaking skills).
Good /high level engagement & negotiation skills.
Good understanding of credit processes.
Excellent Customer service and interpersonal and skills and the ability to handle conflicts and client complaints.
Creative problem solving and good decision-making skills.
A team player with ability to lead and work under minimum supervision.
Excellent organizational, planning and time management skills.
Great attention to detail.
Mature disposition in the handling of Corporate & Business Banking client profile and client needs for referrals.
Ability to keep abreast on changes in the market, customer requirements, competitors’ responses and ability to use information to identify new business segments and threats.
Strong stakeholder management, communication, negotiation and employee advisory skills.
High attention to detail, confidentiality, integrity and ability to manage sensitive employee and financial information.