CUSTOMER NOTICE: RTGS AND EFT TRANSACTION QUERIES

Dear Valued Customer,

We wish to inform you that queries and complaints related to RTGS (Real-Time Gross Settlement) and EFT (Electronic Funds Transfer) transactions can be escalated to Bank of Uganda.

Kindly send your concerns or queries to the following email address: fcem@bou.or.ug

Please include the following details to help with timely resolution:

• Your full name and contact information
• Transaction reference number
• Date and amount of the transaction
• A brief description of your query/complaint

Thank you for banking with us.

Customer Relations