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Official statement in respect to alleged dfcu Branch closures

Sunday 6th October 2019

In the last 24 hours there has been a false notice and other nonfactual stories circulating on social media. The Bank wishes to clarify that the purported notice in respect to branch closures is false and did not originate from dfcu Bank.


The Bank further wishes to clarify as follows:




  1. dfcu Bank is NOT closing 22 branches starting 14th October 2019 as alleged in the fake The public is advised to disregard it.

  2. dfcu Bank has a network of 63 branches spread across the country. As we communicated at this year’s Annual General meeting in June, the Bank is in the process of implementing its digital strategy to drive better customer experience, improve efficiency and align its operations with emerging trends in the financial sector. This calls for continuous rationalization of branch operations and redesigning of the Branch model.

  3. The Bank has, in the last two years, enhanced some and introduced new alternative delivery channels like Agent banking, Online Banking and Mobile banking to support its digital agenda. dfcu will continue to align the Branch network to leverage these alternative channels.


dfcu would like to reassure all its customers, stakeholders and the general public that the Bank continues to focus on its mandate of making more possible for Ugandans through the provision of superior financial services that transform the economy and enhance the well-being of the people.


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