• What criteria must an Agent meet?

    • Is a registered and licensed business
    • Have a physical address
    • Have adequate and secure premises
    • Have an account in a financial institution licensed by the Central Bank
    • Have been engaged in a commercial activity for at least 12 months (Agent cannot operate

  • Who can be a dfcu Agent?

    • Registered Sole proprietors
    • Registered Partnerships
    • Limited liability companies
    • Cooperative Societies
    • Microfinance Institutions
    • Any other entity which the Central Bank may deem fit for example, payments companies

  • Who can use dfcu Agent Banking?

    dfcu Agent Banking services can be accessed by all dfcu Bank account holders soon, the services will be extended to people who do not hold dfcu Bank accounts especially for utility bills and school fees payments.

  • What services will be available at dfcu Agent locations?

    We will offer the following services to its customers through Agent Banking;

    • Cash deposit to own and other dfcu Bank account.
    • Cash withdraw from own account
    • Bill payment (Electricity, Water, Pay TV, Tax).
    • School fees payment
    • Inter account transfers and Interbank transfers.
    • Money transfers (send and receive money)
    • Mini statements and Balance enquiry
    • Airtime top up

  • What are the benefits of Agent Banking?

    • Quick: no travelling to the bank, no queues, fast transaction processing.
    • Affordable: transaction fees are lower than branch fees.
    • Convenient: Agents open longer hours than bank Branches and are close to where customers live, work and shop.
    • Simple: transaction process is simple and no forms are required.

  • What is Agent Banking?

    Agent Banking is a new service channel that enables you to access our services through Agents contracted by the bank.

  • Who do I refer to if I need guidance to start an investment club?

    You can also contact us toll free on 0800 222 000 or send us an email at

    customercare@dfcugroup.com and we will come to you.

  • What benefits will the investment club enjoy at dfcu Bank?

    • An option to grow your savings with your friends, family or colleagues
    • An account where your savings will grow at favorable interest rates
    • Access to business & development loans to help you achieve your investment goals
    • Free financial management trainings and networking forums
    • Insurance benefits to cover members plus dependents
    • Investment options with high returns
    • Access to Investment Advisory services

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